Privacy Policy

Personal Information

When you create an account, place an order, or engage with our services, we may collect the following personal information:

• Name and contact details (email address, phone number)
• Billing and shipping addresses
• Payment information (credit card details, UPI IDs)
• Account login credentials
• Purchase history and preferences
• Communication preferences

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing actions:

• IP address and device information
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referral sources
• Click patterns and interactions

We use the information we collect for various purposes, including:

Order Processing and Fulfillment

We use your personal information to process and fulfill your orders, including payment processing, shipping, and providing order updates.

Customer Service

We use your information to respond to your inquiries, provide support, and address any issues or concerns you may have about our products or services.

Marketing and Communications

With your consent, we may use your information to send you promotional materials, newsletters, and updates about our products, services, and special offers. You can opt out of marketing communications at any time.

Website Improvement

We analyze user behavior and feedback to improve our website's functionality, content, and user experience.

Legal Obligations

We may use your information to comply with applicable laws, regulations, and legal processes, as well as to enforce our terms and conditions and protect our rights.

Our website uses cookies and similar technologies to enhance your browsing experience and collect information about how you use our site.

Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly, enabling core features such as security, account management, and shopping cart functionality.
• Preference Cookies: Allow the website to remember choices you make (such as language preferences) to provide a more personalized experience.
• Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously.
• Marketing Cookies: Used to track visitors across websites to display relevant advertisements and measure the effectiveness of advertising campaigns.

Cookie Management

You can control and manage cookies in various ways:

• Adjust your browser settings to accept, reject, or notify you when cookies are set
• Delete cookies that have already been stored on your device
• Use our cookie consent tool to manage your preferences

Please note that disabling certain cookies may affect the functionality and your experience on our website.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Security Measures

• SSL encryption for all data transmissions
• Secure payment gateways that comply with PCI DSS standards
• Regular security assessments and updates
• Limited access to personal information by authorized personnel only
• Employee training on data protection and security practices

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining the appropriate retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

We may share your personal information with third parties in limited circumstances:

Service Providers

We share information with trusted third-party service providers who assist us in operating our website, conducting business, and servicing you. These providers have access to your personal information only to perform specific tasks on our behalf and are obligated to maintain its confidentiality.

Examples of Service Providers

• Payment processors (such as Razorpay, PayU, PayTM)
• Shipping and logistics partners (such as BlueDart, DTDC, Delhivery)
• Customer service platforms
• Email marketing services
• Analytics providers

Business Transfers

If Indiluv is involved in a merger, acquisition, or sale of all or a portion of its assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

Legal Requirements

We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

You have certain rights regarding your personal information:

Access and Update

You can access, review, and update your personal information at any time by logging into your account on our website. If you don't have an account or need assistance, please contact our customer service team.

Data Portability

You have the right to request a copy of the personal information we hold about you in a structured, commonly used, and machine-readable format.

Deletion

You can request the deletion of your personal information, subject to certain exceptions provided by law. Upon your request, we will delete your information unless we need to retain it for legal, security, fraud prevention, or other legitimate business purposes.

Marketing Communications

You can opt out of receiving marketing communications from us at any time by:

• Clicking the "unsubscribe" link in our emails
• Updating your communication preferences in your account settings
• Contacting our customer service team

Withdrawing Consent

Where we process your personal information based on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on your consent before its withdrawal.

Indian Laws

Indiluv complies with applicable Indian laws and regulations regarding data protection, including but not limited to:

• Information Technology Act, 2000
• Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• Consumer Protection Act, 2019
• Any future data protection laws that may be enacted

International Users

If you are accessing our website from outside India, please be aware that your information may be transferred to, stored, and processed in India. By using our services, you consent to the transfer and processing of your information in India.

GDPR Compliance

For users in the European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR). Under the GDPR, you have additional rights, including:

• The right to object to processing of your personal data
• The right to restriction of processing
• The right to lodge a complaint with a supervisory authority

Children's Privacy

Our website is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry as soon as possible, typically within 48 hours.