Order Processing
All orders are processed within 24-48 hours (excluding weekends and holidays) after receiving your order confirmation email. During peak seasons (Diwali, Raksha Bandhan, etc.), processing times may extend to 72 hours.
Order Placed
Your order is confirmed and payment processed
Order Processing
Items are being prepared and packed with care
Quality Check
Each item undergoes our rigorous quality inspection
Shipped
Your order is on its way to you
Order Confirmation
You will receive an email with your order details and estimated delivery date once your order is processed.
Shipping Options
Domestic Shipping
International Shipping
Customs & Import Duties
International orders may be subject to customs fees and import duties imposed by the destination country. These charges are the responsibility of the recipient.
Delivery Timeline
| Destination | Standard Delivery | Express Delivery | Free Shipping Threshold |
|---|---|---|---|
| Metro Cities (India) | 3-5 business days | 1-2 business days | Orders above ₹999 |
| Other Cities (India) | 5-7 business days | 2-3 business days | Orders above ₹1,499 |
| Remote Areas (India) | 7-10 business days | 3-5 business days | Orders above ₹1,999 |
| USA, UK, Canada | 10-12 business days | 5-7 business days | Orders above $99 |
| Australia, Singapore | 12-15 business days | 7-9 business days | Orders above $129 |
| Other Countries | 15-20 business days | 10-12 business days | Orders above $149 |
Delivery Time Considerations
Delivery times may vary during peak seasons, festivals, and adverse weather conditions. For orders containing multiple items, the longest estimated delivery time will apply.
Tracking Your Order
How to Track Your Order
Check Your Email
Once your order ships, you'll receive a confirmation email with a tracking number and link.
Visit Your Account
Log in to your Indiluv account and go to "Order History" to track all your orders in one place.
Use Courier Website
You can also track your package directly on our courier partners' websites using your tracking number.
Our Delivery Partners
Package Care Standards
Premium Packaging
Each item is carefully wrapped in premium packaging materials to ensure safe delivery.
Safety Measures
Additional protective layers for delicate items to prevent damage during transit.
Fragile Handling
Special handling instructions for fragile items like glassware and ceramics.
Eco-Friendly
We use biodegradable and recyclable packaging materials whenever possible.
Gift Packaging
Select our premium gift packaging option at checkout for an additional ₹199 to have your items beautifully wrapped with a personalized message card.
Additional Information
There are certain circumstances that may affect our standard delivery timelines:
- Natural disasters or severe weather conditions
- Political unrest or civil disturbances
- Unexpected carrier delays or technical issues
- Customs clearance delays for international shipments
- Incorrect or incomplete address information
In such cases, we will make every effort to notify you of any delays and provide updated delivery estimates.
Our shipping and processing operations observe the following holidays:
Indian Holidays
- Republic Day (January 26)
- Holi (March, varies)
- Independence Day (August 15)
- Gandhi Jayanti (October 2)
- Diwali (October/November, varies)
- Christmas (December 25)
International Operations
- New Year's Day (January 1)
- Good Friday (March/April, varies)
- Labor Day (May 1)
- Thanksgiving (US, 4th Thursday in November)
- Christmas Eve (December 24)
- New Year's Eve (December 31)
Orders placed during holidays will be processed on the next business day.
In the rare event that your package is lost or damaged during transit:
Lost Packages
If your tracking hasn't updated for 48 hours past the estimated delivery date, please contact our customer support. We'll initiate an investigation with the carrier and process a replacement or refund within 3-5 business days.
Damaged Items
If your package arrives damaged, please take photos of the damaged packaging and items before opening them completely. Contact us within 48 hours of delivery with the photos, and we'll arrange for a replacement or refund.
Claims Process
To file a claim, email support@indiluv.com with your order number, photos (if applicable), and a description of the issue. Our team will respond within 24 hours with next steps.
Address Changes
If you need to change your shipping address after placing an order, please contact us immediately at support@indiluv.com or call +91-9876543210. Address changes can only be accommodated if the order has not yet been processed or shipped.
Order Cancellations
To cancel an order, please contact us within 2 hours of placing it. Once an order has been processed or shipped, it cannot be canceled. In such cases, you may need to refuse delivery or initiate a return once the package arrives.
Time Sensitivity
Address changes and cancellations are time-sensitive. The sooner you contact us, the more likely we can accommodate your request.
Support & Contact
Live Chat
For real-time assistance
Available 24/7
Frequently Asked Questions
How can I track my international order?
You can track your international order using the tracking number provided in your shipping confirmation email. Simply visit the website of the carrier handling your shipment and enter your tracking number.
What should I do if my package is delayed?
If your package is delayed beyond the estimated delivery date, please wait an additional 24-48 hours as minor delays can occur. If the delay persists, contact our customer support team with your order number and tracking information.
Do you ship to PO boxes?
Yes, we ship to PO boxes for standard domestic shipping. However, express and same-day delivery options require a physical address. International shipments to PO boxes may have restrictions depending on the destination country.
Can I change my shipping method after placing an order?
Shipping method changes can only be accommodated if the order has not yet been processed. Please contact our customer support team immediately if you need to change your shipping method.